Customer Service Representative and content moderator for SOME

Location: Athens
Start Date: 07-07-2026
Project: Spanish speaking Customer Service Representative & Trust and Safety Agent (content moderator for SOME app
Working type: Full time position
Contract duration: 6 months

Job Description: Agents manage chats, emails, and calls to assist customers with account settings, content issues, refund requests, and troubleshooting technical problems. They also review flagged content to ensure compliance with company usage standards, including handling phishing, spam, and malware concerns.

The role is divided into two main areas:

Customer Support: Includes Business Onboarding and Business Integrity workflows, where agents respond using predefined (canned) answers to common technical inquiries.
Trust and Safety: Involves reviewing and moderating content from business and personal users, groups, and handling sensitive or egregious material.

Agents work with multiple tools, navigate a complex knowledge base, and regularly cover weekend shifts.

✅ Requirements:

Experience in Customer Service is a plus
Significantly advanced written communication skills
Significantly advanced stress tolerance
Strong PC knowledge, multitasking skills, and typing accuracy
Fluent or high level of the Spanish language
Good command of English (B2 level, used for training and tools)
Minimum required education: high school diploma

Working Conditions:

Monday to Friday schedule + weekend in rotation
Onboarding (paid)

Compensation & Benefits:

Competitive salary + performance bonus
Opportunity to work for a world-class brand in a multicultural team
Relocation package: Flight ticket, airport pick-up and 2 weeks hotel
Assistance with finding long-term housing
A welcoming, international, and diverse work environment
Additional Private Health Insurance
Free Greek lessons

How to Apply:

If you’re ready to take the next step in your career and join our dedicated team in Greece, please send your CV to olivera@globalcareerrecruitment.com. We’ll be in touch shortly!

For any questions or further information, don’t hesitate to reach out to the same email.

EU passport or valid Greek work permit required - NB! Ongoing recruitment!

We look forward to welcoming you to Greece!

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Global Career values diversity. We encourage all qualified candidates to apply, regardless of gender, age, religion, ethnic background, or other protected characteristics.